Terms of use — plain and simple.

Pushpa is an AI-powered health assistant built for Indian families. She reads medical reports, tracks medications, answers health questions in plain language, and helps you prepare for doctor visits — all through WhatsApp, a web platform, and a mobile app operated by Day Zero ("Pushpa", "we", "our", "us").

These Terms of Use ("Terms") govern your use of all Pushpa products and services. By creating an account or sending a message to Pushpa, you agree to be bound by these Terms. If you do not agree, please do not use Pushpa.

We may update these Terms periodically. When we do, we will notify you via WhatsApp or email at least 7 days before the changes take effect. Continued use after the effective date constitutes acceptance.

Pushpa explains, summarises, and translates medical information into plain language. She is designed to make health data more accessible — not to replace the clinical judgment of a trained physician.

• Pushpa does not diagnose diseases or medical conditions
• Pushpa does not prescribe medications or generate prescriptions — she explains your health information and prepares you to speak with a licensed doctor
• Health information provided by Pushpa may be incomplete, outdated, or incorrect
• AI systems can make errors — including 'hallucinations' where plausible but false information is generated
• Pushpa's analysis is based on the documents and information you provide; missing context can lead to incomplete outputs

What to do with Pushpa's output

Treat everything Pushpa tells you as a starting point for a conversation with your doctor — not as a final answer. Use her summaries to ask better questions at your next appointment, not to make medical decisions on your own.

Pushpa is an asynchronous health assistant. She is not a monitoring system and cannot detect or respond to medical emergencies in real time.

• Emergency India: 112 (unified emergency number)
• Ambulance: 102
• AIIMS Emergency: 011-26588500
• iCall (mental health crisis): 9152987821

Pushpa will always direct you to emergency services when you describe a life-threatening situation, but this is advisory — it is not a substitute for immediately calling emergency services yourself.

Eligibility

You must be at least 18 years old to create a Pushpa account. By registering, you confirm that you are 18 or older and that all information you provide is accurate and truthful.

Account security

• You are responsible for keeping your login credentials secure
• Do not share your OTP, password, or session with anyone
• Notify us immediately at system@dayzero.ai if you suspect unauthorised access
• You are responsible for all activity that occurs under your account

Accurate information

The quality of Pushpa's analysis depends on the accuracy of the information you provide. Uploading incorrect documents, entering false health data, or impersonating another person are violations of these Terms and may result in account termination.

Account deletion

You may delete your account at any time via account settings or by emailing system@dayzero.ai. We will delete your data within 30 days as described in our Privacy Policy.

Pushpa allows one account to manage the health records of multiple family members. By adding a family member, you accept the following responsibilities:

• You have obtained the family member's consent (or, for minors, parental consent) to share their health data with Pushpa
• You will only upload documents that genuinely belong to the family member you are adding them to
• You will not use Pushpa's family features to access the health records of people who have not consented to your access
• You are responsible for the accuracy of information you enter on behalf of family members

Doctor access

When you request a doctor's review of your health summary, a licensed doctor on the Pushpa panel will be given access to the relevant conversation and health context. This access is limited to the specific review request and does not give the doctor ongoing access to your full record.

Pushpa is provided for personal health management. You agree to use it only in ways that are lawful and consistent with this purpose.

You may:

• Upload your own and your family members' (with their consent) health documents
• Ask health questions and receive AI-powered explanations
• Track medications, vitals, and health events
• Share information with doctors or caregivers through the platform's built-in sharing features

You may not:

• Upload documents belonging to people who have not consented to using Pushpa
• Use Pushpa to practice medicine, provide medical advice to third parties, or operate a healthcare business
• Attempt to reverse-engineer, scrape, or extract the AI models or health knowledge underlying Pushpa
• Upload content that is illegal, abusive, or violates the dignity of any person
• Create multiple accounts for the same person
• Use Pushpa for any commercial purpose without our prior written consent

Violations may result in immediate account suspension or termination at our sole discretion.

By starting a conversation with Pushpa on WhatsApp or opting in to notifications, you consent to receive messages from us including:

• Responses to your health questions and document uploads
• Medicine reminders and health nudges (if opted in)
• Daily health brief summaries (if opted in)
• OTPs for account verification
• Critical alerts about your health data

How to opt out

Send the word STOP to our WhatsApp number at any time to unsubscribe from proactive messages. You will continue to receive responses to messages you send us. You can also manage notification preferences in your profile settings.

Standard rates

WhatsApp messages sent and received are subject to your mobile carrier's data charges. We do not charge separately for WhatsApp usage.

Free tier

Pushpa offers a free tier that includes core features — sending documents, asking questions, and basic medication tracking. No credit card is required to start.

Paid plans

Paid plans unlock additional features such as unlimited document analysis, family member management, deep health reports, and priority doctor reviews. Pricing and features are described on our pricing page and within the app.

• Subscriptions are billed monthly or annually, as selected at purchase
• We accept payment via UPI, debit/credit cards, and net banking through our payment processor
• Renewals are automatic; you can cancel at any time before the renewal date
• Cancellation stops future billing — you retain access until the end of the paid period

Refunds

We offer a 7-day refund window from the date of first purchase if you are not satisfied. Renewal charges are non-refundable after 48 hours. To request a refund, email system@dayzero.ai.

Your data

You own your health data. Pushpa does not claim ownership of the documents you upload, the health records we extract, or the conversations you have with the AI. We are a custodian of your data, not its owner.

AI-generated content

Summaries and explanations generated by Pushpa's AI are provided to you for your personal use. You may share these with your doctor or family. You may not publish them as your own work, sell them, or use them for commercial purposes.

Pushpa's intellectual property

The Pushpa name, logo, flower mark, and all underlying technology — including our AI pipelines, product design, and software — are owned by Pushpa Health Technologies Pvt. Ltd. You may not copy, reproduce, or create derivative works from our brand or technology without written permission.

To the fullest extent permitted under applicable Indian law, Pushpa shall not be liable for:

• Any health decision made based on AI-generated information
• Errors, inaccuracies, or omissions in document analysis or health summaries
• Loss of data due to circumstances beyond our reasonable control
• Indirect, incidental, special, or consequential damages of any kind
• Any harm arising from your failure to seek timely medical attention
• Actions of third-party processors (Azure OpenAI, Meta, AWS, etc.)

No warranty

We do not warrant that Pushpa will be available at all times, error-free, or that AI outputs will be medically accurate. Health data is inherently sensitive and complex — our AI is a tool, not an authority.

Governing law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Disputes are subject to the exclusive jurisdiction of the courts of New Delhi, India.

Grievance officer

In compliance with the Information Technology Act 2000 and the DPDP Act 2023, you may contact our Grievance Officer at:

• Name: Grievance Officer, Day Zero
• Email: system@dayzero.ai
• Response time: within 30 days

Dispute resolution

We encourage you to contact us first to resolve any dispute informally. If a dispute cannot be resolved within 30 days of written notice, either party may initiate arbitration under the Arbitration and Conciliation Act 1996, with the seat of arbitration in New Delhi.

Severability

If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.